Welcome to the Mythicsoft Q&A site for:

- Agent Ransack
- FileLocator Lite
- FileLocator Pro

Please feel free to ask any questions on these products or even answer other community member questions.

Useful Links:

- Contact Us
- Help Manuals
- Mythicsoft Home
0 votes

Agent Ransack Version 2019 - Build 2929
If I want to open the context menu on an item in the search result by right mouse click, the program crashes (or ends normally?). The hlep files show such context menus. How would you open them?
Is it a version problem? I found it on the free version and professional free 30 days trial version.

There was no 'Agent Ransack Error Report' option the program just disappeared. However, the Windows Event Viewer showed this:

Protokollname: Application    
Quelle:        Application Error    
Datum:         14.10.2019 12:06:03    
Ereignis-ID:   1000    
Aufgabenkategorie:(100)    
Ebene:         Fehler    
Schlüsselwörter:Klassisch    
Benutzer:      Nicht zutreffend    
Name der fehlerhaften Anwendung: AgentRansack.exe, Version: 8.5.2929.1, Zeitstempel: 0x5d81f9dc
Name des fehlerhaften Moduls: NppShell_03.dll, Version: 0.1.0.0, Zeitstempel: 0x4cd81427
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000000c7bb
ID des fehlerhaften Prozesses: 0x3a50
Startzeit der fehlerhaften Anwendung: 0x01d582742ae31890
Pfad der fehlerhaften Anwendung: C:\Program Files\Mythicsoft\Agent Ransack\AgentRansack.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Notepad++\NppShell_03.dll
by (30 points)

1 Answer

0 votes

When Agent Ransack shows the shell context menu for a file it will often need to load 3rd party DLLs to correctly display shell extensions. In this case the event view log shows that the problem is with the module:

C:\Program Files (x86)\Notepad++\NppShell_03.dll

with the error code 0xc0000005 - Access Violation.

Since this is an old version of the Notepad++ shell extension it's probably no longer required and was left over from a previous install. Try re-installing Notepad++ and/or removing the NppShell_03.dll file.

by (70.2k points)
...