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I constantly get the above message. I tried already to shut down the computer, but after a fresh restart the same message appears.

asked by (30 points)

1 Answer

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The error is a Microsoft Installer error not a FileLocator Pro error (if you search Google for the error message and you'll see many different forums complaining about the issue).

If the problem persists even after a restart try shutting down the Windows Installer process to clear the issue:

Windows 10 or Windows 8

  1. Press CTRL + ALT + DEL and open the Task Manager.
  2. Click More Details in the bottom-left corner.
  3. On the Processes tab, click to select Windows Installer under Background processes.
  4. Click the End Task button.
  5. Try installing again

Windows 7

  1. Press CTRL + ALT + DEL and open the Task Manager.
  2. On the Processes tab, right-click Msiexec.exe and select End Process
  3. Try installing again
answered by (65.5k points)
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