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0 votes

When I tried to install Build 863, I received a message that it could not uninstall older version. The older version is build 813.

I tried both manual and by using Windows Uninstall function - several times. I received the following error message.

"Windows Installer: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'install64.msi' in the box below."

The file in question is not in any drive or folder on my PC. I think it is looking for the original install which may have been before I had to reinstall Windows.

asked by (30 points)

1 Answer

0 votes

As you say the uninstall needs the old MSI file to properly uninstall. Try downloading the 813 version again and when you run the EXE it should give you an option to Repair or Uninstall:

http://mythicsoft.com/agentransack/download?ver=813

answered by (67.2k points)
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