Why is the found text in DOCX and XLSX files surrounded by code or tags?

Question

Been using Agent Ransack perfectly for a few weeks but now all hits seem to include code or tags of the file rather than just a summary of the hit.

I'm not sure if I have changed a setting but I can't seem to get rid of the code. I have included an example below:

<xml:space="preserve">Please provide information </w:t></w:r>
<w:r w:rsidR="003B507C" w:rsidRPr="00357C75"><w:t>on</w:t></w:r><w:r w:rsidRPr="00357C75"><w:t>:</w:t></w:r></w:p><w:p w:rsidR="0038325F" w:rsidRPr="00357C75" w:rsidRDefault="00D76793" w:rsidP="007524E2"><w:pPr><w:numPr>
<w:ilvl w:val="0"/><w:numId w:val="3"/></w:numPr><w:spacing w:after="120"/></w:pPr><w:r w:rsidRPr="00357C75"><w:t>Q1.1</w:t></w:r>
<w:r w:rsidR="00896345" w:rsidRPr="00357C75"><w:t>: Your solution to recruitment (max 1 page)</w:t>
</w:r></w:p><w:p w:rsidR="001064FC" 

Answer 1

You've probably switched OFF the Office/PDF documents option in the Options tab:

If that option is switched OFF Agent Ransack will search the raw data of the file.

Other things to check:

• The documents aren't password protected
• If you are running on a version of Windows prior to Win 8 or don't have Office 2010 (or higher) installed you should install the Microsoft Office 2010 Filter Packs.

Comments

I've searched with that setting both on and off and both show the code :s

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Is it a regular DOCX file? Does it also happen to other DOCX files?

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It seems to be happening with docx and xlsx but not with doc or xls.

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Do you have either Microsoft Office 2010 (or higher installed) or have the Microsoft Office IFilters installed:
http://www.microsoft.com/download/en/details.aspx?id=17062

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Yes fixed it. Installing IFilters seemed to turn it back to normal.Thanks for your help!!