InstallIssue.txt - Unable to install Agent Ransack

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When I try and install Agent Ransack the installer appears to work but I just get one file installed named InstallIssue.txt, which says:

Installation does not appear to be valid. Please contact Mythicsoft

** MSI Installs **

If you wish to use an MSI file for unattended FileLocator Pro installs
you need to purchase a Business/Enterprise Supporter's license. Please
contact Mythicsoft for more information.

What's going wrong?

asked Jan 19, 2015 by dave (53,670 points)

1 Answer

0 votes

On some Windows installations it appears that you need to specifically run the installer as Administrator. This should be unnecessary but it does solve the issue for many users.

To run as Administrator simply right-click the installer, e.g. AgentRansack_828.exe, and select "Run as administrator" from the context menu.

If that fails you can generate an installation log file by running:

agentransack_828.exe /logfile "C:\Users\Me\Desktop\ar_install.txt"

Please send it to Mythicsoft support for additional assistance: support [at]

answered Jan 19, 2015 by dave (53,670 points)
edited Jun 17, 2015 by dave